University of Memphis Athletics
2020-21 FedExForum Guidelines
Dec 01, 2020 | Men's Basketball
FedExForum GUIDELINES
All guests, staff, vendors and any other attendees at FedExForum will be required to wear a face mask at all times. Guests in FedExForum will be able to remove their masks only while eating, preferably at their ticketed seats. The NBA has further designated that face shields and bandanas will not serve as appropriate face masks, but instead could be worn as a second layer of protection.
All guests and staff at FedExForum will be expected to practice social distancing and maintain at least six feet of distance from other groups and individuals at all times. Signage encouraging groups to remain socially distant will be visible upon arrival, entry and in/around the concourses. Ticketed seats inside FedExForum have been appropriately spaced to allow for six feet of social distance between groups.
GUEST EXPERIENCE
The bag policy at FedExForum remains the same (no bags larger than 14” x 14” x 6” are allowed) but there will be additional safety measures taken upon entry into the arena, including the use of X-ray machines to screen all bags.
The use of X-ray machines will be a contactless step that takes the place of manual bag searches. Ladies’ wristlets and small clutches will also be subject to additional screening via X-ray machine, but there will be designated express lines for expedited entry into FedExForum for those choosing to forego carrying a bag.
AMENITIES AND CONCESSIONS
Coming to FedExForum soon, will be contactless transactions at concession stands throughout the arena.
Guests will have the opportunity to scan their own cards or tap to pay with services such as Apple Pay and Google Pay. When the contactless transactions are fully operational, the opportunity to pay for concessions with cash will be greatly reduced and will occur at designated concession stands.
Until further notice, and as a result of COVID-19 health and safety measures, concession offerings will all be individual, prepackaged food and drink items. No refills on soda and popcorn will be offered until further notice, and all condiments will be individually packaged and available upon request.
DOORS OPEN
Doors will open to the FedExForum one hour prior to tip-off for all fans.
DIGITAL TICKETS
All tickets this season will go completely digital. We highly recommend downloading your digital tickets into your cell phone wallet. Assistance including step-by-step instructions can be found below. Tickets are scheduled to be distributed on Monday, Nov. 30th.
